ELEANOR M FRITZ, APRN – NPI #1750466744
Psychiatric/Mental Health

Reviews for ELEANOR M FRITZ

• 07/14/2025

  (1 out of 5) by

  JULIA KIM Report Abuse
  

  Review for ELEANOR M FRITZ

  I saw Dr. Fritz due to a change in insurance but ultimately returned to my previous provider — even though it meant paying out-of-network — because of repeated challenges with communication and coordination of care.
  
  During our time working together, I experienced several issues that made it difficult to manage my treatment. These included receiving a screening form that had already been completed by another patient with their full name on it, ongoing problems with prescription submissions to my national chain pharmacy, and difficulty arranging appointments. I asked for a virtual visit, but was told that she didn't know how to use the widely-used video conference software that I have used with others in the same practice. I was also told not to leave a voicemail on her office line as she was unable to access it. I was contacted by Dr. Fritz multiple times about difficulties she was having with my major pharmacy and felt that I was being blamed for coordination problems beyond my control.
  
  On one occasion, after leaving a message about a delayed prescription refill, I received a return call that left me feeling deeply distressed. Although I specifically asked for a response on the next workday, she immediately called me back. The tone and content of the call focused heavily on how much time my care had taken and how it was affecting her practice, rather than addressing the medication issue itself. I decided to transfer my care immediately. Of note, none of my other healthcare providers have ever mentioned difficulties with the pharmacy or my prescriptions.
  
  While I understand that providers are under a great deal of pressure, patients also need timely, respectful communication and support with routine medical needs. I’m sharing this in the hope that it’s helpful to others navigating their care options.
  

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